Manozi Refund Policy

Effective Date: 02 June 2025

At Manozi we strive to provide a smooth and satisfactory booking experience. Please read our refund policy carefully before making a booking.

1. General Refund Terms
   • • Manozi acts as a booking platform connecting customers with independent vendors.
     • Refunds are primarily governed by the individual vendor’s cancellation and refund policies.
     • Customers should review the vendor’s specific refund and cancellation terms before completing a booking.
2. Booking Cancellations
   • • If you wish to cancel a booking, please contact the vendor directly as per their cancellation policy.
     • Manozi does not guarantee refunds for cancellations or no-shows unless otherwise specified by the vendor.
3. Manozi Service Fees
   • • Any booking fees or commissions charged by Manozi are non-refundable unless otherwise stated.
     • Refunds of fees may be granted at Manozi sole discretion in case of platform errors or exceptional circumstances.
4. Disputes and Complaints
   • • If you have an issue with a vendor or service, please contact Manozi support at [email protected].
     • We will assist in resolving disputes but do not directly provide or guarantee services.
5. Exceptions
   • • In cases where a vendor cancels a booking, you will be notified and eligible for a full refund.
     • Refunds due to technical errors, double bookings, or payment issues will be assessed on a case-by-case basis.
6. Contact Us
   • • For questions about refunds or cancellations, please contact us at:

Email: [email protected]

WhatsApp: +27796236645